Refund policy

Last updated: May 16, 2024
At Plyneer Industries Pvt. Ltd., we are committed to delivering high-quality plywood, laminates, MDF, HDHMR, veneers, and other building materials along with reliable customer support. We understand that issues may arise occasionally, and we have established the following Refund & Exchange Policy to ensure clarity and a smooth experience for our customers.

Refund Policy

a. Once an order is confirmed and payment is successfully made, refunds are generally not applicable, except in situations involving genuine product defects or errors from our end.

b. If you believe you have a valid reason for requesting a refund—such as a manufacturing defect, damage, or incorrect item delivered—please contact our customer support within 48 hours of receiving your order. If approved, we will arrange a replacement for the defective part/product.

c. Our support team may request additional details such as photographs, videos, or an unboxing video to review and validate your claim.

d. Refunds are offered solely at the discretion of Plyneer, and the final refund amount will depend on the nature of the issue and the condition of the returned item.

Exchange Policy

a. If the item received is broken, damaged, defective, or not matching the order specifications, please contact our customer support within 48 hours of delivery.

b. To process your exchange request, we will require clear evidence such as photos, videos, or an unboxing video showing the defect or damage.

c. Once verified and approved, we will arrange a replacement of the damaged or incorrect item.

d. In case the wrong product has been delivered, notify our team within 48 hours. We will coordinate the pickup of the incorrect item and ensure the correct item is shipped to you promptly.

e. All exchanges are subject to stock availability. If the exact product is unavailable, we will offer a suitable alternative or initiate a refund as applicable.

Return / Exchange Shipping

a. Once your return or exchange request is approved, we will provide detailed instructions on how to send the item back to us.

b. The customer will be responsible for return shipping charges unless the issue occurred due to an error from Plyneer (defective, damaged, or incorrect product).

c. Please ensure that the returned item is packed securely to prevent further damage during transit.