Guarantee Policy

Repair & Replacement Guarantee Policy – Plyneer Industries Private Limited

At Plyneer Industries Private Limited, we are committed to providing high-quality plywood and blockboards with long-lasting performance. Our eligible products come with a 5-Year to 35-Year Repair & Replacement Guarantee against termite damage, subject to the following terms and conditions.

1. Guarantee Coverage

Plyneer's guarantee covers verified termite damage affecting eligible Plyneer plywood and blockboards.

For approved claims, Plyneer will provide replacement plywood or blockboard material for the verified affected quantity.

The guarantee covers replacement material only.

2. Product Guarantee Periods

The guarantee period begins from the original purchase invoice date.

3. Guarantee Eligibility

1. The guarantee applies only to genuine Plyneer products purchased through authorized channels.
2. A valid purchase invoice or verifiable proof of purchase is required.
3. The product must be within its applicable guarantee period.
4. Furniture must be manufactured using Plyneer plywood or blockboard without mixing other brands of plywood, blockboard, MDF, veneer, timber or other susceptible wood-based materials.
5. All termite damage claims are subject to inspection and verification by Plyneer's authorized team.

4. Conditions for MR, BWR & BWP Grade

MR Grade (Non-Waterproof Plywood)

MR-grade plywood is covered only when used in dry interior areas such as bedrooms, living rooms and offices.

The guarantee does not apply when MR-grade plywood is used in kitchens, bathrooms, damp-wall conditions or other water-prone areas.

BWR / BWP Grade (Water-Resistant / Waterproof Plywood)

BWR/BWP-grade plywood is eligible for guarantee coverage in moisture-prone applications such as kitchens and bathrooms, subject to proper installation, intended usage and applicable product specifications.

5. Inspection & Verification

Plyneer reserves the right to inspect the affected plywood or furniture before approving a guarantee claim.

Customers may be required to permit the removal or peeling of laminate or veneer to verify that genuine Plyneer plywood has been used.

All claims are subject to verification by Plyneer's authorized technical team.

6. Repair & Replacement Conditions

1. Replacement is limited to the verified termite-damaged plywood or blockboard material.
2. Replacement material will be of the same or equivalent grade, subject to availability.
3. Carpenter labour, dismantling, installation, polishing, laminating, transportation and other associated expenses are not covered under this contractual guarantee.
4. Replacement does not restart or extend the original guarantee period.

7. Guarantee Exclusions

The guarantee does not cover:

• Water leakage, flooding or moisture-related damage.
• Fire, accidents or physical damage.
• Improper installation, handling or storage.
• Use of MR-grade plywood in damp or water-prone areas.
• Furniture manufactured using mixed brands of plywood or other susceptible wood-based materials.
• Misuse, excessive loading or normal wear and tear.
• Damage to laminates, veneers, hardware, accessories or other non-covered materials.

8. Guarantee Claim Process

To register a guarantee claim, customers must contact Plyneer Customer Support and provide:

1. Original purchase invoice or proof of purchase.
2. Product name and details.
3. Photographs or videos of the termite damage.
4.  Customer contact details and installation address.

Our team will verify the complaint and arrange an inspection if required. Once the claim is approved, replacement material will be provided according to the applicable guarantee terms.

9. General Terms & Conditions

This guarantee applies exclusively to verified termite damage on eligible Plyneer products. All claims are subject to verification and approval.

The contractual guarantee covers replacement material only and excludes associated service expenses.

Nothing in this policy limits customers' statutory rights under applicable Indian consumer protection laws.

10. Contact Us

Plyneer Industries Private Limited

Email: support@plyneer.com